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From payments to games, bonuses to account settings — the answers are all here. If you can't find what you need, jump into live chat.
The Obajee support team is always ready — reach out through your preferred channel
Chat with our support agents directly in Bangla. It's the fastest way to get your issue resolved.
Active nowFor complex issues, send us an email. Include screenshots and any relevant evidence along with a detailed description.
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Active150+ in-depth guides and step-by-step instructions — find answers on your own, fast.
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Detailed guides on the most frequently asked topics
Enter your phone number and password on the login page. If biometric login is enabled, you can use that instead.
Click the "Deposit" button on your dashboard. From the list of payment methods, select bKash.
Enter the deposit amount (minimum ৳200). Tap "Next". Obajee's payment reference number will be displayed.
If the app has a deep link, bKash will open automatically. Otherwise, open the bKash app → Send Money or Pay Bill → enter Obajee's number and reference → enter your PIN.
Your deposit will typically appear in your Obajee wallet within 30 seconds to 2 minutes. If it's taking longer, refresh the app or reach out via live chat.
Minimum Deposit: ৳200
Max per transaction: ৳50,000
Processing Time: 30 sec–2 min
Deposit Fee: Free
Active Hours: 24 Hours
You'll need to verify your identity before making your first withdrawal. Upload a photo of your NID or passport — approval usually takes within 24 hours.
Select "Withdraw" from your dashboard, then choose bKash, Nagad, or Rocket — whichever you prefer to receive funds on.
Enter the withdrawal amount and your mobile banking number. The number must match your registered account number.
You'll receive an OTP on your registered phone number. Enter it and tap "Confirm."
BKash and Nagad withdrawals typically take 15–30 minutes. Bank transfers take 1–2 business days.
Minimum Withdrawal: ৳500
Daily maximum: ৳50,000
bKash/Nagad Time: 15–30 minutes
Banking Hours: 1–2 business days
Withdrawal Fee: Free
After logging in, click the profile icon → select "Identity Verification" or "KYC Verification."
Upload photos of both the front and back of your National ID. Images must be clear and complete.
Upload a selfie holding your NID — your face must be clearly visible, no filters.
The Obajee team typically completes verification within 24 hours. Once approved, you'll receive a notification via email and in-app.
Log in to Obajee and go to the "Sports" or "Cricket" section. You'll see a list of ongoing and upcoming matches.
Click on your preferred match. You'll find a wide range of markets — Match Winner, Top Batsman, Total Runs, and more. Click on the market you want to bet on.
The bet slip will open on the right. Enter your stake — your potential winnings will be calculated automatically.
Click the "Place Bet" button. Once the confirmation message appears, your bet has been successfully placed.
After the match ends, check your results under "My Bets". Any winnings are automatically credited to your wallet.
Minimum Bet: ৳50
Maximum bet: Varies by match
In-Play Betting: Active
Cashout: On the selected market
Result Submission: Instant
Log in and open the "Bonus" or "Promotions" section. You'll see a list of all active offers.
Read the full details of your preferred bonus — minimum deposit, wagering requirements, and expiry.
Meet the minimum deposit requirement for the bonus. The bonus will be credited to your bonus wallet instantly.
Check your wagering progress under the "My Bonus" section in your dashboard. Once the conditions are met, your bonus winnings will become withdrawable.
All Obajee services are running normally right now
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If Live Chat isn't available or you have a complex issue, submit it via the email form
Live Chat: <2 minutes
Telegram: <5 minutes
General Email: 2–6 hours
High Priority: 30 Minutes–1 Hour
Issues can come up on any online platform — a stuck deposit, a game that won't load, confusion over a bonus, or trouble accessing your account. Obajee's help center is built to answer exactly these questions — quickly, in Bengali, and straight to the point.
Live chat is the fastest option. Obajee's support agents speak Bengali, so there's no need to struggle explaining yourself in English. An agent typically responds within 2 minutes. Whether it's 2 AM or midday, you'll get the same level of support — the service runs 24 hours a day, 7 days a week.
Email support is best suited for complex issues — where you need to attach screenshots, transaction IDs, or provide detailed descriptions. Reach out to Obajee's support email at support@obajee.world and you'll typically get a response within 2–6 hours. Marking your message as high priority can get you a faster reply.
The Knowledge Base is underused, but it contains 150+ detailed guides covering everything from depositing via bKash to understanding odds in cricket betting. You can often find the answer yourself without having to contact live chat.
Payment issues are the most common complaints — especially the "money was deducted but didn't arrive in my wallet" type. On Obajee, this is usually a temporary network or server hiccup that resolves itself within 5–10 minutes. If it doesn't, contact support with your transaction ID and it will be credited manually.
A lot of people hesitate when it comes to KYC verification — is it really safe to submit your NID? Obajee uses SSL encryption and secure data storage, so your verification documents are only used to confirm your identity and never shared elsewhere. KYC is mandatory before your first withdrawal — it's a core part of the platform's security.
A common question is what to do if your account gets locked. This usually happens after multiple incorrect password attempts or suspicious activity. Verify your identity via live chat and your account is typically restored within 15–30 minutes.
Responsible gaming support is also an important part of the Obajee help center. Options like setting deposit limits, taking a temporary account break, or activating self-exclusion are all available through the help center — and can be set up without any pressure.
98% of queries that reach the help center are resolved on the first contact. The remaining 2% — typically more complex cases — are usually sorted within 24 hours. Obajee believes that the quality of support reflects the trustworthiness of a platform, and the help center is continuously improved to uphold that standard.
Your information is completely secure when you contact the Obajee help center. All conversations are encrypted and never shared with third parties.
Read Full Privacy Policy →If you feel gambling is becoming a problem, let us know at the Help Center. We're here to help, not judge — self-exclusion and limit-setting support is available.
Learn More →Everything You Want to Know About Cricket Betting & the Mobile App